- CUSTOMER SUCCESS
Effective Date: November 12, 2014 Qvidian is committed to protecting the privacy of your information.
Scope of This Privacy Statement:
Qvidian website ("Site") means the Qvidian company website that can be found at www.qvidian.com.
On-Demand Service or Hosted Service ("Service") is defined as a Qvidian provided facility that will provide either Qvidian On-Demand software as a service or hosting of Customer Qvidian software and Customer Data.
Personal Data ("Personal Data") is defined as information relating to an identified or identifiable person. An identifiable person is a person who can be identified, directly or indirectly, in a particular reference to an identification number to one or more factors specific to the person. Non-Personal Data is defined as any information which does not result in the identification of a person.
Information may be either Personal Data or Non-Personal Data.
Customer Data is defined as information provided by Customers.
The Qvidian website collects the following Personal Data:
- Email Address
- Phone Number
The Qvidian On-Demand and Hosted Services collect the following Personal Data:
- Email Address
- Phone Number
- Job Title
Use of Information Collected:
As part of Qvidian's On-Demand and Hosted Services, customers are allowed to upload data into Qvidian servers. This service is hosted in the United States but accessed internationally. In this context, Qvidian acts as a processor and does not control customer's data. The personal information entered into this system is business contact information.
Whether you use the Qvidian website or Qvidian's On-Demand and Hosted Services, Qvidian collects and uses the information to:
*respond to your requests
* make current marketing and sales initiatives relevant to your needs
* communicate product or service information
* provide service and support
* communicate significant website or web content changes
* inform you of future conferences, events, etc.
* deliver product
* receive documents from Qvidian's Services
* manage pages accessed and visited
Sharing of Information Collected:
Qvidian does not sell, trade, or rent your Personal Data to others. Unless Qvidian has Your permission or is required to do so by law, Qvidian will only share the Personal Data You provide online with Qvidian entities and / or business partners who are acting on Qvidian's behalf to complete the activities described above (see "Use of Information Collected"). Such Qvidian entities and/or business partners are governed by our privacy policies with respect to the use of Personal Data.
When customers use Qvidian's On-Demand or Hosted Services to host their data, Qvidian will not review, share, distribute, or reference this Customer Data, except as provided in the Qvidian On-Demand or Hosted Services Agreements.
Qvidian maintains reasonable physical, electronic, and procedural safeguards to protect Personal Data from loss, misuse and unauthorized access, disclosure, alternation, and destruction. Qvidian hosts its Website and On-Demand and Hosted Services in a secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders. Qvidian also offers enhanced security features within the Service that permits Customers to configure security settings to the level they deem necessary.
By visiting the Site and/or utilizing the Services, You are accepting the policies that are described in this Privacy Statement and consenting to the collection and use of information by Qvidian.
Changes to this Privacy Statement:
Qvidian reserves the right to change this Privacy Statement. Qvidian will provide notification of the material changes to this Privacy Statement through the Company's Site at thirty (30) days prior to the change taking effect.
Choice - Right of Access, Correct and Update Personal Data:
You have the right to access your Personal Data, as well as a right to correct, update, or have Your Personal Data removed. You also have the right to obtain a copy of the Personal Data held by Qvidian.
Qvidian complies with the US-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Qvidian has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor/.
Qvidian uses a self-assessment approach to ensure compliance with this Privacy Statement and periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented, and accessible.
We encourage interested persons to raise concerns using the contact information provided, and Qvidian will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of Personal Data.
Privacy Complaints by European Union Citizens:
Mail: 1 Executive Drive, Suite 302 Chelmsford, MA 01824
Qvidian has further committed to refer unresolved privacy complaints under the Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU Safe Harbor, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit the BBB EU SAFE HARBOR website at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.