- CUSTOMER SUCCESS
The Whole is Greater Than the Sum of the Parts
Posted By Qvidian | Jul 02, 2014
Is selling an art or science? What about buying? I’m favoring art. That doesn’t mean you can’t codify and make elements of each process repeatable and measurable, but we’re dealing with human interactions and that throws a wrench in the works. As buyers we just don’t have the time to rationally assess and scrutinize every available option. And, sometimes we make illogical decisions. Even in the world of the consensus purchase, more primal, binary decision-making ‘rules of thumb’ or heuristics take over. Thankfully one of these is known as the estimation heuristic which is our innate ability to weigh the expected rate of return compared to the investment (in time, money, resource etc).
It goes without saying that it is way too late in the process to throw in a generic ROI statement at the back of your proposal and hope this ‘neutralizes’ the procurement team. Although it’s quite alarming that the majority of client sales proposals we review have no value statements at all. So when the buyer is comparing offerings, price becomes a much greater factor.
So what makes a good value statement?
- Make sure the client cares - Don’t just focus on addressing the stated operational challenges. Work with the client through the sales process to uncover underlying causes and potentially identify unrecognized areas of business benefit. Prioritize and focus on the top 1-2 outcomes.
- Quantify it - ROI calculations centered around the results of implementing your product or solution are OK, but not as powerful as monetizing the impact of addressing the underlying business opportunity/problem. Or putting it another way, the cost of doing nothing. This is more likely to support a shift from the status quo (and the dreaded losing to no-decision).
- Picture it - Presenting potential business outcomes graphically has a much greater impact than just a table of numbers. Use charts, graphs and other pictorial representations.
- Link to your differentiators - Show how your company/solution uniquely supports and positively influences the primary business outcomes. Support with case studies and other evidence.
With so much market focus on selling value and adding value in the sales process, the Qvidian/Alinean alliance is a very exciting proposition. Alinean is the ideal vehicle to help uncover and monetize quantifiable business outcomes. The user experience and output from the solution is highly graphical.
Married to Qvidian’s Sales Playbooks & Analytics solution, sales reps can develop and refine compelling ROI arguments across different stages of the sales cycle. Outputs from Alinean can be incorporated into the Qvidian Proposal Automation solution to tie all of the above components together and create persuasive, client-centered, value-based sales proposals.