GUEST POST:Celebrating Customer Experience Day

Deirdre Sommerkamp | Oct 6, 2015
One of my favorite days of the year has rolled around again.  Happy Customer Experience (CX) Day to my fellow CX professionals and companies around the globe that create great experiences for their customers!  I’m at the airport waiting for a flight to see one of my favorite customers, and I am very grateful that Qvidian has a customer-centric culture and strong employee engagement.  It’s wonderful working for a company that has true “customers first” commitment from the CEO.
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CX Day Customer Experience

Empower Sales to Deliver a Better Customer Experience

Deirdre Sommerkamp | Oct 7, 2014
Happy Customer Experience Day! I am celebrating the second annual CX Day with other CX professionals across the globe – over 2,800 of them! It seems like yesterday I was writing about the first annual CX Day and the critical role sales plays in Customer Experience (CX). CX awareness has certainly increased over the past year.
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Perfect Execution

Improving Customer Experience (CX) Through Better Sales Execution

Deirdre Sommerkamp | May 20, 2014
I attended the CXPA Insight Exchange last week in Atlanta. As an active member of the CXPA, early adopter and practitioner of Customer Experience (CX), there is nothing better than being with my fellow members who deeply desire to advance CX management practices and develop, manage, optimize and envision how organizations interact with their customers.
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Customer Experience & the Critical Role Sales Plays

Deirdre Sommerkamp | Oct 1, 2013
Today is the first annual CX Day, a global celebration of companies and people that are creating great experiences for customers. CX Day received official U.S. Congressional recognition, and I could not be happier. We have accomplished a great deal!
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